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Ordering

1. How do I Place an Order With Audioride?

We make it easy to order audio and instrumental equipment. Feel free to order online or over the phone. Here’s how: Ordering Online: Visit our store at audioride.com to conveniently order online, seven days a week, 24 hours a day. Our secure server keeps your information private, and provides a seamless ordering experience. Order by Phone: Call us toll free at (888) 726-5910. One of our friendly and prompt sales associates will happily help you place your order and take advantage of special offers. Our associates are available Monday-Friday, 9am-4pm (PST).

2. How do I cancel or change my order?

Mistakes happen, we get that. That’s why we make it easy to cancel or change your order after you make a purchase. Simply email us at support @audioride.com or calls us toll-free at (888) 726-5910. Our Sales Associates will happily change or cancel your order for you. It’s that easy!

3. How do you protect my information?

We use the latest technology to secure your information. Please read our Privacy Policy to find out more.

4. Will sales tax be added to my order?

Unfortunately, We are required to collect sales tax on all orders shipped to California. Your purchase is subject to sales/use tax in remaining states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the internet or by other remote means. . Have questions? Please contact us by e-mail at support@audioride.com or call us at (888) 726-5910 to speak with one of our friendly customer service reps.


Shipping

1. Do you offer international shipping?

The good news is, our products are amazing. The bad news is, right now we’re unable to ship internationally. We’ll keep you posted.

2. Can I choose how my item is shipped?

We offer FREE ground shipping on all of our products. Want your item laser fast? Give us a call or shoot us an email and we’ll help you get the fastest shipping option

3. Where’s my item?

Once you place your order we’ll provide a tracking number so you can see precisely where your item is.


Buying & Shopping with Audioride

1. What if I buy product and Audioride lowers price later?

If, within 45 days of purchasing an item from Company, you find better price for the identical, new in-stock item, or if the Company’s price for the product you purchased drops below what you paid for it within 45 days of your purchase, please call our customer service representatives about getting a refund of the difference in price. Please click here to read more details.

2. What if I don’t see the product I need in your store?

We warmly welcome customers to contact us directly should they require an item that isn’t in our selection. Just pick up phone and call customer service at (888)726-5910 or send us an email about the product that you are looking for at support@audioride.com and we’ll do what it takes to bring it to our selection.


Returns

1. I received defective product, How do I exchange it?

If you believe you've received a defective product, contact our support team at support@audioride.com or (888) 726-5910, and speak with a customer service representative to get a “Return Authorization Number”. If we determine, in our sole discretion, that the unit failed under warranty within 45 days of purchase, we will cover shipping costs within the contiguous United States to replace the unit with the same or a substantially similar unit. After that 45-day period, we do not offer any returns or exchanges and you will have to work directly with the manufacturer for warranty service.

2. I am not satisfied with my purchase, How do I return product?

Please click here to read Return Policy details.