We provide free ground shipping to the contiguous United States, on most items, excluding purchase orders and packages considered heavy or oversized by the applicable carrier. Some products will require a signature for delivery. Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices.
Orders that qualify for free shipping are shipped via least expensive shipping method and can take up to two weeks (or more) for delivery. Notwithstanding anything to the contrary contained herein, the following restrictions on free shipping apply:
Shipping methods used by Company include, but are not limited to: UPS, FedEx, USPS and Truck/Freight companies.
Heavy or Oversize Items
The Company will determine, in its sole discretion, which items constitute “heavy” or “oversize” items. This may be based upon the requirements of the carrier the Company uses to ship such items. Heavy or oversize items will incur additional delivery charges due to their size and/or weight. The additional shipping charges will be reflected in your shopping cart and in your final checkout through the Site. Unfortunately, heavy and oversize items cannot be shipped using expedited ship methods. They can ONLY be shipped via ground delivery. Please call our Customer Service representatives at (888) 726-5910 if you would like exact shipping charges for your order.
If you have time sensitive order, please contact us before you place your order so that we can make accommodations for your order to arrive on time. Shortly after you place your order, you will receive an order confirmation email to confirm your order details. Please contact us as soon as possible if you notice any discrepancies with your order confirmation. We will follow up with an email after your package has been shipped and send tracking info, if applicable.
Although such a delay is rare, all orders are subject to a 24-hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft. Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories are shipped by USPS and subject to their shipping policies.
We ship only on business days. All orders placed on Saturdays, Sundays and holidays will be shipped the following business day.
Refusal of Package upon Delivery:
If, upon delivery of your order, the package is refused, or if you are not available to sign for the delivery (if applicable), you will be responsible for all shipping charges, even if your order previously qualified for free shipping.
Local duties, taxes and charges are not included in the sale price or ship charges. The Company is not responsible for any taxes outside of CA.
We are required to collect sales tax on all orders shipped to California. Your purchase is subject to sales/use tax in remaining states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the internet or by other remote means.
If you have any questions, concerns, or inquiries about our Return Policy, please contact us by e-mail at firstname.lastname@example.org or call at (888) 726-5910, and speak with a customer service representative.